The new, ultrasonic MÜSONIC3 label slitting machine is manufactured by our subsidiary Jakob Müller Deutschland GmbH. This machine is closely related to its predecessor, the MÜSONIC2, and therefore it is only logical that in future the German company will also provide the after sales service for the older model. This change will take effect as from 1 January 2018.
Any order received by Jakob Müller AG in Frick prior to this date, as well as all current quotations, will be dealt with by our Swiss headquarters. However, after January 1, we would request that customers working with the MÜSONIC2 contact Jakob Müller Deutschland GmbH with regard to spare part orders and technical questions.
Spare parts (quotations, orders, etc.)
Tel.: +49 (0) 2336 4799 31
Helpdesk (technical support, guarantee claims)
Tel.: +49 (0) 2336 4799 0
The complete Jakob Müller Deutschland GmbH address can be found on our website.