Jakob Müller AG

Jakob Müller AG
Systems and Solutions
for Narrow Fabrics
www.mueller-frick.com

Information from the Customer Services

Here you will find all the important information relating to our customer services. 

MÜCAD software update

Update your MÜCAD software to version 4.1 NOW!

The increasing spread of MICROSOFT’s Windows 10 operating system has prompted us to further develop our MÜCAD software for use on this platform and thus retain our ability to provide you with efficient, future-oriented design software. Apart from Windows 10, the new software version is equally compatible with Windows 7 and 8, and therefore the 4.1 MÜCAD software replaces all its predecessors, i.e. MÜCAD 3.7 and older. However, we will continue to support these until 1 December 2018.   

In view of this development, we would recommend that you update your existing workstations with the latest 4.1 MÜCAD version. As an existing MÜCAD user you have the possibility to actualise all your existing MÜCAD work stations with the MÜCAD version 4.1 update package, regardless of which version you have currently installed. The update variations are as follows:


MÜCAD version older than 3.5:

  • MÜCAD Basis: CHF 1'350.– plus CHF 350.– for one new dongle per work station
  • MÜCAD Micro or MÜCAD Mini: CHF 850.– plus CHF 350.– for one new dongle per work station

MÜCAD version 3.5 and 3.6:

  • MÜCAD Basis: CHF 1'000.– plus CHF 350.– for one new dongle per work station
  • MÜCAD Micro or MÜCAD Mini: CHF 850.– plus CHF 350.– for one new dongle per work station

MÜCAD version 3.7

  • MÜCAD Basis: CHF 350.–
  • MÜCAD Micro or MÜCAD Mini: CHF 350.–

MÜCAD version 4.0

  • MÜCAD Basis / MÜCAD Micro / MÜCAD Mini: Processing fee CHF 150.–

EXCHANGE OF OLD DONGLES

The old parallel dongles, as well as the older USB-dongles used for version 3.6, can no longer be employed and have to be replaced with a new USB dongle. Therefore, upon receipt of a new version, please return the old USB dongles, either directly to our Helpdesk in Frick or via our local representative. The delivery address for direct returns is as follows: Jakob Müller AG Frick

CAD Helpdesk CC
Schulstrasse
CH-5070 Frick
SWITZERLAND

HOW TO OBTAIN THE 4.1 UPDATE PACKAGE
Should you be interested, you can request the update package directly via our spare parts service (fax +41 62 8655 757, E-mail: parts.jmf@mueller-frick.com). When making an enquiry regarding a quotation, please state the MÜCAD version with which you are currently working and how many dongles you will need to exchange.

If you place an order, we will send you a confirmation. Once the payment for your order has been received, you will be entitled to request a password from our Helpdesk. Using the password you can easily download the update from our website and then subsequently install it on your design stations. Should you prefer to receive the update package by post on a CD, please state this with your order. Any requested replacement dongles will be supplied to you by post.

For additional information, please contact our Service Team Pattern Design and ProgrammingSystems. Our employees will be pleased to assist (Tel: +41 62 8655 554, Fax +41 62 8655 260, E-mail: cap.jmf@mueller-frick.com).

MÜCARD1 and MÜCARD2 services

All warp crochet knitting activities are being pooled at our Italian subsidiary COMEZ INTERNATIONAL s.r.l. and while MÜCARD software can still be used with the old operating system Windows 2000 and Windows XP, it is unsuitable for Windows 7, 8 or 10.

Therefore we recommend that you operate your workstation offline in order to protect it from hacker attacks.

Moreover, if at some point in the future you renew your IT infrastructure and purchase computers with newer versions of Windows, our subsidiary COMEZ INTERNATIONAL s.r.l. (E-mail: info@comez.comwill be able to offer you an appropriate alternative to MÜCARD.  

Discount for original spare parts at the ITMA ASIA 2018

During the next ITMA ASIA, we will again be offering our clients original Müller spare parts subject to special conditions. The table below shows the discount along with the related rules.

These graduated discounts will be available:

   Order volume in CHF

Discount

   0 – 4,999

0%

   5,000 – 9,999

3%

   10,000 – 19,999

5%

   >= 20,000

7.5%

Please note the following:

  • The discounts relate exclusively to orders that you place in person during the ITMA ASIA. They do not apply to offers prepared during the fair, which are subsequently turned into orders after the event is over. 
  • Discounts will be calculated for every individual order. Differing orders from various Jakob Müller Group companies cannot be accumulated.
  • The standard conditions for payment are applicable. The goods ordered by you will be delivered in the usual manner.  
  • Parts cannot be obtained directly from the exhibition.
  • No discounts can be provided on orders received on the basis of offers issued after 19 October 2018. 

We recommend that you obtain offers via the usual channels punctually before the exhibition, in order that no complicated clarifications are required during the event. 

MÜSONIC2 – Service Transfer

In future, Jakob Müller Germany will look after MÜSONIC2 machines

The new, ultrasonic MÜSONIC3 label slitting machine is manufactured by our subsidiary Jakob Müller Deutschland GmbH. This machine is closely related to its predecessor, the MÜSONIC2, and therefore it is only logical that in future the German company will also provide the after sales service for the older model. This change will take effect as from 1 January 2018.   

Any order received by Jakob Müller AG in Frick prior to this date, as well as all current quotations, will be dealt with by our Swiss headquarters. However, after January 1, we would request that customers working with the MÜSONIC2 contact Jakob Müller Deutschland GmbH with regard to spare part orders and technical questions.  

End-of-life announcement for older generation machines

The longevity of machines manufactured by Jakob Müller AG may be a blessing for you as our customer. For us as a manufacturer it is however an increasingly difficult task to provide after sales support to our customers' satisfaction at economically justifiable costs.

The search for alternative suppliers and the re-engineering of parts which are no longer available, specifically components of older generation electronic control systems, invariably lead to spare parts prices which we cannot expect you to pay.

Therefore, we have decided to discontinue services for following machine types, of which the production was ceased approximately 20 years ago:

Narrow fabric weaving machines

  • NB...: all types (up to 1998)
    Discontinuation of service. Orders for all-time requirements possible up to 30 September 2017.
  • NCR, NCS (up to 1984)
    Discontinuation of service. Orders for all-time requirements possible up to 30 September 2017. Most parts will remain available, as the basic machines have many similarities to other NC machines.
  • NFJM/NFJK SEC2 (up to 1995)
    Parts for basic machines will remain available, as they are mostly identical with later NFJM/NFJK versions. Parts for the SEC2 jacquard will no longer be available, but retrofitting of the NFJM with the SPE2 is possible.

Warp Crochet Knitting machines

  • RA, RB, RBJK
    RDJMT, 2, 3 (up to 1999)
    RD3MT1, 2 (up to 1999)
    Discontinuation of service. Orders for all-time requirements possible up to 30 September 2017. Parts for basic machines will remain available, where they are identical with later RD types, or are used in other machines.

Label weaving machines

  • MVC (SEC/ UNI1) (up to 1995)
    Parts for basic machines will remain available, where they are identical with later MVC versions. Parts for the SEC jacquard will no longer be available!
  • MBJ1 (SEC/EJM, UNI1) (up to 1992)
    Discontinuation of service. Orders for all-time requirements possible up to 30 September 2017. Parts for basic machines will remain available, where they are identical with later MBJ versions. Parts for the SEC jacquard will no longer be available!
  • MBJ2 (SEC/EJM, UNI1) (up to 1995)
    Discontinuation of service. Orders for all-time requirements possible up to 30 September 2017. Parts for basic machines will remain available, where they are identical with later MBJ versions. Parts for the SEC jacquard will no longer be available!

Jacquard machines

  • All SEC types (up to 1995)
    Discontinuation of service. Orders for all-time requirements possible up to 30 September 2017.

Warping machines

  • MW650 (up to 2002)
    MW350 (up to 2002)

    Discontinuation of service. Orders for all-time requirements possible up to 30 September 2017.
  • MW1000 (up to 2002)
    Discontinuation of service. Orders for all-time requirements possible up to 30 September 2017. Parts for basic machines will remain available, where they are identical with later MW1000 versions.
  • R75R, BKBJ, MSM (up to 1996)
    Discontinuation of service.

 

To those customers who wish to continue to operate these machines we are offering the opportunity to place a final order with us for the associated spare parts to cover their future operational needs. These parts can be ordered until 30th September 2017 at the latest with following restrictions:

 

Parts which are already obsolete, and for whatever reason cannot be manufactured or procured anymore, will not be re-engineered or re-produced with new tooling etc. In case such parts are still available from stock we will sell them on a "first come first served" basis.

Affected customers should contact our spare parts department as soon as possible so they can build up an adequate stock of spares. Please mark your corresponding requests for offers and orders with "All-time requirement 2017".

 

After the 30th of September 2017 we will no longer accept any orders for the spare parts in question and will also not be in a position to provide any helpdesk support or field service for these machines. 

Should you have any questions regarding this announcement please contact your agent or the Jakob Müller subsidiary serving your company.

Service stop for first generation machine controls

The supply of certain electronic components for machines still using first generation electronic control systems, the production of which ceased more than twenty years ago, is now no longer possible. 

Accordingly, the following machine types are subject to a service discontinuation: 

  • NFRE manufactured prior to 1991
  • NCE-ELS oder SNOB manufactured prior to 1989
  • NF-ELS manufactured prior to 1995
  • NFR, NFJQ
  • NFJM manufactured prior to 1988
  • NFJK manufactured prior to 1990
  • MVC manufactured prior to 1990

Nonetheless, certain mechanical components for these machine types are still available. 

You will find an overview of the discontinued items here:

ItemsDescriptionSpecification
179322022Main program unit 
179329012Power supply print
179329013MP-Print
179329015BusZ 307249
179332044Transformer
179332051Keyboard106,5/40X306
179332174Tape interface 
179332359Tape recorder
179339097Amplifier pcb
179339199CMOS-RAM 512KB EPDEPD/ELS/SCE
179342050Eprom module
179342244Cable
179349028CMOS-RAM 40K/900 SCH
179349029CMOS-RAM 128K/3000 SCH
179349071Control UnitEPD/SEC320
179349072Control UnitEPD/SEC640
179949030EPROM IEPROM 1 -06/90
179949031EPROM IIEPROM 2 -06/90
179949164EPROM 1EPROM 1 EPD/ELS
179949165EPROM 2EPROM 2 EPD/ELS
179949166EPROM 1EPROM 1 SEC
179949167EPROM 2EPROM 2 SEC
188000352Static ramHM 628128 LP-8

Should you be uncertain as to whether machines from your production are affected, our electronic help desk will be pleased to advise (ce.jmf@mueller-frick.com).